Holger Imbery – Medium

Holger Imbery

Enhance Your Automated Customer Service by Giving Virtual Agents a Face and Personality

In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to move…

4d ago

Enhance Your Automated Customer Service by Giving Virtual Agents a Face and Personality

4d ago

Enhance Your Copilot for Microsoft 365 Experience: When Plain Copilot Isn’t Enough

In today’s fast-paced digital world, the need for efficient and reliable tools has never been greater. Extending Copilot for Microsoft 365…

Oct 27

Enhance Your Copilot for Microsoft 365 Experience: When Plain Copilot Isn’t Enough

Oct 27

Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or…

For effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languages…

Oct 19

Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or…

Oct 19

Step-by-Step Guide to Launching an Enterprise Chat Application with Azure AI Studio

After thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic…

Aug 17

Step-by-Step Guide to Launching an Enterprise Chat Application with Azure AI Studio

Aug 17

Choosing Generative AI Solutions: Build Your Own or Use Microsoft Copilot?

In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage in…

Aug 11

Choosing Generative AI Solutions: Build Your Own or Use Microsoft Copilot?

Aug 11

The New Voice Capabilities of Copilot Studio: A Comprehensive Overview

This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center…

Jul 27

The New Voice Capabilities of Copilot Studio: A Comprehensive Overview

Jul 27

Enhance Customer Service with Dynamics 365’s Integrated Voice Channel

Series: This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice…

Jul 20

Enhance Customer Service with Dynamics 365’s Integrated Voice Channel

Jul 20

Unleashing the Power of AI with Copilot in Dynamics 365 Sales

In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you…

Jul 13

Unleashing the Power of AI with Copilot in Dynamics 365 Sales

Jul 13

Copilot for Dynamics 365 Customer Service: A Comprehensive Guide

Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to…

Jul 6

Copilot for Dynamics 365 Customer Service: A Comprehensive Guide

Jul 6

Copilot Studio — a curated link list

Copilot Studio is a dynamic platform that enhances the creative process and is a robust tool for developing custom copilots. It uniquely…

Jun 29

Copilot Studio — a curated link list

Jun 29

Holger Imbery

Holger Imbery

🞻 Microsoft MCT 🞻 principal architect - Copilot Studio | Copilot | power platform | azure 🞻 My Blog: https://the.cognitiveservices.ninja

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