Enhance Your Automated Customer Service by Giving Virtual Agents a Face and PersonalityIn today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to move…4d ago4d ago
Enhance Your Copilot for Microsoft 365 Experience: When Plain Copilot Isn’t EnoughIn today’s fast-paced digital world, the need for efficient and reliable tools has never been greater. Extending Copilot for Microsoft 365…Oct 27Oct 27
Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or…For effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languages…Oct 19Oct 19
Step-by-Step Guide to Launching an Enterprise Chat Application with Azure AI StudioAfter thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic…Aug 17Aug 17
Choosing Generative AI Solutions: Build Your Own or Use Microsoft Copilot?In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage in…Aug 11Aug 11
The New Voice Capabilities of Copilot Studio: A Comprehensive OverviewThis article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center…Jul 27Jul 27
Enhance Customer Service with Dynamics 365’s Integrated Voice ChannelSeries: This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice…Jul 20Jul 20
Unleashing the Power of AI with Copilot in Dynamics 365 SalesIn the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you…Jul 13Jul 13
Copilot for Dynamics 365 Customer Service: A Comprehensive GuideMicrosoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to…Jul 6Jul 6
Copilot Studio — a curated link listCopilot Studio is a dynamic platform that enhances the creative process and is a robust tool for developing custom copilots. It uniquely…Jun 29Jun 29