second part of a series part 1 (the basics and installing the gui) of the series was published a week earlier Motivation In this second part of the series, we will learn how to customize our chatGPT clone with our own data using Azure OpenAI Service (AOAI) and some Azure services…

Motivation You want your “ChatGPT” to operate in a secure environment, ensuring all data and interactions with your “bot” remain private. Your prompts (inputs) and completions (outputs), your embeddings, and your training data: Are NOT available to others. Are NOT available to OpenAI. Are NOT used to improve OpenAI models. Are…

With Azure OpenAI services enhanced by your data, robust language models and Azure Cognitive Search work together to index your data and provide responses following your organization’s policies. This ensures the protection of your intellectual property, as your data and access to it remain securely in your control. By integrating…

Motivation With Azure OpenAI services enhanced by your data, robust language models and Azure Cognitive Search work together to index your data and provide responses following your organization’s policies. This ensures the protection of your intellectual property, as your data and access to it remain securely in your control. By integrating…

In a previous article, I discussed the possibility of using generated answers as a fallback when creating a bot; however, this feature can also be applied to a specific topic. This can be accomplished by utilizing various internal and external information sources, such as: External sources: Bing Search Bing Custom…

Generative answers within Power Virtual Agents offer a convenient way for your bot to retrieve and display information from various sources, both internal and external. Unlike authored topics, generative answers do not require pre-determined subjects to be created beforehand. They can serve as your chatbot’s main information source or be…

Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven assistance, agents can swiftly resolve issues, effectively manage cases, and automate routine tasks. This enables them to concentrate on delivering exceptional customer service and fostering genuine human-to-human interactions. Important The…

By harnessing the power of AI large language models, Power Virtual Agents revolutionizes chatbot development, enhancing their utility and significantly minimizing manual authoring and configuration requirements. You can: Create an instantly helpful chatbot. An “empty” chatbot can respond to your users with relevant information without manual authoring, even if you…

Attending a “Power Virtual Agent in a Day” (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our script to engage participants, we adopted Microsoft’s new “Power Virtual Agents in a Day” curriculum. Motivation With the new Microsoft Learn-based curriculum, everyone…