Holger ImberyEnhance Customer Service with Dynamics 365’s Integrated Voice ChannelSeries: This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice…6d ago6d ago
Holger ImberyUnleashing the Power of AI with Copilot in Dynamics 365 SalesIn the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you…Jul 13Jul 13
Holger ImberyCopilot for Dynamics 365 Customer Service: A Comprehensive GuideMicrosoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to…Jul 6Jul 6
Holger ImberyCopilot Studio — a curated link listCopilot Studio is a dynamic platform that enhances the creative process and is a robust tool for developing custom copilots. It uniquely…Jun 29Jun 29
Holger ImberyMicrosoft Copilot — a curated link listThe Microsoft Copilot Family introduces a revolutionary way to interact with technology. It offers a suite of AI-powered tools designed to…Jun 24Jun 24
Holger ImberyEnhancing Customer Connections: The Power of Preferred Agent Routing in Dynamics 365 Customer…In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for delivering…Apr 27Apr 27
Holger ImberyEnhancing Whiteboard Capabilities with CopilotIntroducing Copilot in Whiteboard — an innovative tool that revolutionizes how you create and collaborate on ideas and projects. Copilot…Apr 20Apr 20
Holger ImberyStreamline Your Excel Work: Effective Data Management with CopilotCopilot for Microsoft 365 in Excel is designed to enhance productivity by assisting with data analysis, comprehension, and visualization…Apr 13Apr 13
Holger ImberyImprove Your PowerPoint Slides with Creativity Tools from Microsoft 365 CopilotIn the current landscape of digital solutions, Copilot for Microsoft 365 emerges as a pivotal tool within Microsoft 365. This article…Apr 6Apr 6
Holger ImberyKickstart Your Experience with Copilot in Microsoft Teams MeetingsDuring a meetingMar 29Mar 29